Customer
Success
Stories

Learn how these companies tackled customer churn and achieved customer success through these real-life customer success stories.

Looker success stories fintech
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The Challenge

The company routes more than a million transactions a day to a mix of payment gateways to give the highest ROI to its clients. Building a 360 view to see all the aspects of their customers was a challenge. Analyzing conversion rates through cohort analysis was taking too much time. Additionally, their existing solutions were consuming too many data warehouse compute resources.

The Solution

Leveraging the Looker, Dataco conducted an audit of the company’s architecture, and identified the objects using the most resources, their most-used dashboards, and their current caching policies. Dataco designed and implemented a plan to reduce the company’s overall Bi tool and data warehouse costs, optimized their data group usage, and created reporting to track customer behavior & company KPIs.

The Results

Through the capability of Looker, the company can now effectively analyze the usage of the different payment gateways in one dashboard, with improved performance, reduced resource usage, and faster queries with lower running costs. These improvements are now helping the company’s BI team provide valuable business insights while improving collaboration and productivity.

Tech Stack:

Looker, Snowflake, DBT, Fivetran

Looker Success Stories Pharma

The Challenge

A multi-billion dollar non-profit organization had several departments that utilize donation data. The donation data was collected from multiple systems including seven websites and three apps. This architecture created data silos and a lack of a centralized view of their donors. The friction introduced by their architecture made it difficult to track donations and maintain up-to-date information about their donors.

The Solution

Dataco deployed Airbyte as a tool to collect data from various source systems, which were subsequently loaded into Snowflake. The data underwent a cleansing and transformation process using dbt, creating a unified table containing all entries, regardless of their source system. This consolidated table was the foundation for multiple identity resolution initiatives involving techniques such as fuzzy matching and machine learning models. As a result, the organization can now detect duplicate identities present in various systems across different systems. This process enabled them to create a unified, definitive record, commonly called the “golden record,” which can be accessed by all departments.

The Results

The various departments within the organization now have access to current and reliable data, which they can refer to and utilize in order to maintain their systems up to date. This streamlines their operations by eliminating the need to seek information from all departments whenever updates are required, thus reducing friction in their processes. As a result of their new holistic view of their donors, the organization can now enhance the effectiveness of their fundraising efforts, increase interdepartmental cooperation, and allocate internal resources more efficiently.

Tech Stack:

Snowflake, dbt, Airbyte, Power BI

Healthcare success story

The Challenge

With an ever-growing number of clinics joining the company’s network, analyzing their data to improve the efficiency of how clinical trials are performed became critical. The more efficient they are, the faster possibly life-changing drugs can reach the public. Their biggest challenge resides in using live data to make real-time decisions.

The Solution

Leveraging BigQuery, DBT, and Looker, Dataco helped the company create models that transform data from different sources and aggregate it to provide up-to-date, live analysis. Additionally, snapshot policies created by Dataco allow the company to query historical data and get information about the business for any day in the past.

The Results

With one turn-key solution, the organization can now leverage real-time insights on the patient journey, revenue, and forecasting. The CRO can now obtain deep insights into all business areas, from Finance and Marketing to Clinic and Clinical Trial statistics.

Tech Stack:

Looker, BigQuery, DBT, Stitch

Looker Success Stories Pharma

The Challenge

Outdated formats and legacy systems were a hurdle when building a comprehensive view of a patient’s adherence to their medical programs. Medical appointment follow-ups and real-time reporting to pharmaceutical companies were inaccurate and time-consuming. 80% of the company’s activities were living in the company’s physical servers with no backups in the cloud, putting at risk the patients’ data protection. Historical customer data was not centralized, preventing the company from predicting trends, identifying opportunities, and keeping up with itsby migrating data competitors.

The Solution

Dataco conducted an analysis of the company’s existing system to determine the ideal data stack that met its unique needs. Data produced by physicians, healthcare programs, customer service systems, and internal departments were modeled, configured, and ingested in a cloud-based warehouse. Once in the cloud, data was transformed and prepared for consumption in a modern BI tool. This provided the company with a comprehensive tool to view KPI performance, assess the success of their programs, and ensure a superior experience for their customers.

The Results

The company can now provide real-time patient behavior reporting to pharmaceutical companies and physicians and is 100% compliant with HIPPA regulations. Patient data is now secured, and real-time metrics empower the management team to make strategic decisions.

Tech Stack:

Snowflake, Fivetran, dbt, Power BI

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5966 S. Dixie Hwy, Miami, FL 33143